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customer service management

what we will do

we will configure a customer service management system for your company. You and your team will be able to manage all customer inquiries and interactions within an application, which will help you keep track of customer communications and delegate support questions.

we will tailor the solution to fit the types of customers you are serving and the types of channels you work with, such as email, phone, online chat, in-person etc.

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your benefits

  • manage customer questions within a centralized system that creates tickets for each interaction and can be delegated to support team members for resolution
  • receive and track communications from website forms, email, online chat, phone calls etc.
  • add notes and comments to customer support tickets and view historic ticket resolutions for all customers
  • integrate the customer service system with other existing IT systems currently being used at your company
  • monitor customer response rates and ticket resolutions with reports and analytics dashboards

your benchmarking software options include:

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